Shipping & Delivery Information
New Zealand Delivery
FREE Delivery on all orders (TRACKED) - 24hr next business day service is available for the North Island. In some cases the South Island will also receive their product the next business day (depending on whether they ordered in the morning or not) otherwise it will be there within 48 hours.
FREE Delivery on all orders over $100NZD - 6-10 working day delivery (UNTRACKED)
$10NZD Delivery on all orders up to $100NZD - 6-10 working day delivery (UNTRACKED)
$20NZD Express Delivery - 4-6 working day delivery (TRACKED)
We do not currently ship outside of Australia and New Zealand. If you have any enquiries about shipping outside of these countries please contact us at firstname.lastname@example.org
For all orders placed online, store pickup is not an option.
Australian Shipping Information & Disclaimer
We will ship your order as soon as possible, however please allow 1-2 business days for order processing.
Because NZ Post does not directly control all parts of the delivery chain, they cannot guarantee that your item will be delivered within the target timeframe. Delivery to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer.
Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost.
We cannot be held responsible / liable for lost or stolen packages once they have been picked up by the courier. The customer accepts full responsibility to file any claim(s) with carrier for damaged and/or lost shipments.
Customers are responsible for providing us with their correct shipping address - if a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage.
Untracked Delivery: If an extended time has passed and you have not received your item please contact us at email@example.com so we can help you lodge a claim with the courier company.
100% Genuine Products - all our products are 100% genuine, we have the exclusive distribution rights for NZ for all of our brands. You can rest assured that if you're buying directly from us, the product is the real thing.
We’re here to help 0800 545 274 (Toll Free NZ) – Chat to someone who works here in NZ. If you have any queries please get in touch (Our hours are Monday - Friday 9am to 5pm NZST). Alternatively you can email us at firstname.lastname@example.org